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Terms & Conditions


Article 1: General


The following delivery and payment conditions apply to all offers from Car Interface.



Article 2: Conclusion of the agreement


  1. The purchase agreement is concluded upon receipt by Car Interface of the signed order confirmation via e-mail, internet, telephone or otherwise.
  2. Car Interface has the right not to accept orders or assignments without giving reasons or to accept them only on the condition that the shipment is made cash on delivery or after payment in advance, in which case the buyer will be informed accordingly.



Article 3: Offers


  1. All offers stated on the Car Interface website are valid as long as they are on the site and stocks last.
  2. Car Interface reserves the right to make price changes in the offers. Printing and typesetting errors reserved.



Article 4: Prices


  1. All product prices on the Car Interface website include 21% VAT.
  2. The prices for the products are as stated on the Car Interface website, subject to typographical and printing errors. Car Interface is not obliged to deliver the products for the incorrectly stated price in the event of printing or typesetting errors, if applicable.
  3. Car Interface products are delivered at the prices applicable on the date of order.



Article 5: Payment


  1. The main rule is that delivery takes place after payment has been received, unless expressly agreed otherwise.
  2. In the event that Car Interface sends an invoice, payment must be made within 14 days of the invoice date unless otherwise agreed in writing.
  3. If the buyer has not paid the invoice on the due date, Car Interface will be in default without prior notice of default and will owe Car Interface statutory interest of 11.07% on the outstanding amount per month for business customers and 6% for consumers, whereby a month that has started will be counted as a whole.
  4. If payment is not made, Car Interface is entitled to hand over the matter for collection. As soon as Car Interface has done this, all judicial and extrajudicial costs will be fully borne by the debtor.
  5. Complaints and/or warranty claims that have been processed do not give the right to defer payment or partial payment.
  6. All payments (except PayPal) are made through our payment provider Multisafepay . (Payment Service Provider). After completing the order, you will be redirected to the Multisafepay website.



Article 6: Shipping


  1. Car Interface will make every effort to deliver the ordered products to the specified delivery address within the number of working days stated in the offer (or in accordance with the stated expected shipping date) after order confirmation and the necessary receipt of payment.
  2. The buyer is responsible for providing the correct delivery address and email address. A shipment that goes missing as a result of an incorrectly specified delivery address is at the expense and risk of the buyer. The shipping costs for repeated sending of an order are also borne by the buyer.
  3. The buyer bears the risk for the products from the moment they are presented for receipt at the specified address.
  4. The buyer is obliged to receive the products upon delivery. Failing this, the products will be stored by courier service. The associated costs, as well as the costs for return, will be borne by the buyer as stated below.
  5. If the buyer refuses to accept the products upon delivery, they will be returned to Car Interface, possibly after storage with a courier service.
  6. In the event that the buyer has refused to accept an ordered cash on delivery shipment without a legally valid cancellation or has not collected it from the storage location specified by the courier service for 2 weeks, Car Interface will send the buyer an invoice for the costs incurred by Car Interface. This includes transport costs, administration costs and possible depreciation. These costs amount to 15% of the principal sum with a minimum of € 25. If payment is not made, Car Interface is entitled to hand over the matter for collection. As soon as Car Interface has done this, the provisions of Article 5 apply.



Article 7: Return


  1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Car Interface.
  2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to Car Interface with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by Car Interface.
  3. If the consumer wishes to exercise his right of withdrawal, he is obliged to inform Car Interface of this within 14 days of receipt of the product. The consumer must make this known using the returns form .
    After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product by registered post within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
  4. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to Car Interface, the purchase is complete.
  5. The costs of return shipment are borne by the consumer. If a returned product shows signs of wear or is damaged, this depreciation will be passed on to the consumer and the purchase price excluding shipping costs will be reimbursed.
  6. Car Interface will refund the order amount due as soon as possible, but no later than within 14 days after registering your return. This is subject to the condition that the product has already been received back by Car Interface.



Article 8: Delivery


  1. When paying on invoice, by receipt of the purchase price into our account or by cash on delivery, delivery will take place within five working days. If the delivery time exceeds the fifth working day, the buyer will be notified of this with an indication of the reason for the delay.
  2. The specified delivery times are not strict deadlines and should be interpreted as an obligation of best efforts and are considered to be approximate. The maximum delivery time is 30 days unless otherwise agreed. If the delivery time is not feasible, the customer will be informed in a timely manner. After 30 days, the consumer has the right to credit the amount. The consumer may also cancel the order after 30 days without giving a reason.
  3. Exceeding a delivery period never entitles the buyer to any compensation. Extreme excess will be compensated somewhat.



Article 9: Warranty


  1. Car Interface guarantees the soundness and good quality of the products supplied.
  2. All items from our range come with a 1-year warranty, unless otherwise stated per product.
  3. The buyer must always carefully read the supplied booklets and instruction booklets before installation or use. If you have any questions, please contact us before using or installing the purchased system or product.
  4. The buyer cannot rely on the warranty provisions:
    1. If the buyer has neglected the products.
    2. If the buyer has made or had changes made to the products.
    3. In case of improper or careless use, incorrect connection, incorrect mains voltage, lightning strike, damage due to moisture or other external ear products or disasters.
    4. If the device has not been maintained or connected in the usual manner or as described in the instructions for use.
    5. If the device is used with inferior or incorrect accessories.
    6. If the buyer has otherwise neglected the products.



Article 10: Retention of title


The ownership of products supplied by Car Interface is expressly reserved until the full purchase price has been paid.



Article 11: Trademark


The factory or trademarks or the type or identification numbers or signs applied to the products delivered by Car Interface may not be removed, damaged or changed. Any modification whatsoever will void the warranty.



Article 12: Limitation of liability


  1. Car Interface accepts no responsibility for damage to other products of the buyer or of third parties that is directly or indirectly caused by the delivered product.
  2. Car Interface is in no way liable for damage to products caused by incorrect handling, or incompetence, incorrect use or use outside the specifications.
  3. Furthermore, Car Interface accepts no liability for any damage whatsoever caused by irresponsible and/or unsafe use.
  4. Under no circumstances will Car Interface reimburse costs incurred to third parties, such as installation costs of our products.



Article 13: Force majeure


  1. If Car Interface cannot fulfill its obligations towards the buyer due to force majeure, the fulfillment of those obligations will be suspended for the duration of the force majeure situation.
  2. If the force majeure lasts 1 month, both parties have the right to terminate the agreement in writing in whole or in part, insofar as the force majeure situation justifies this.
  3. In the event of force majeure, the buyer is not entitled to any (damage) compensation, even if Car Interface may have any advantage as a result of the force majeure.
  4. Car Interface will inform the buyer as soon as possible of (impending) force majeure.



Article 14: Dissolution


  1. If the buyer does not fulfill his obligations towards Car Interface, does not do so in a timely manner or does not do so properly, as well as if his bankruptcy has been/is filed for, he is declared bankrupt, he applies for a suspension of payments, or if his creditors or part of them offers a settlement or an agreement, furthermore in the event of seizure of his assets or part thereof, or he sells or liquidates his company, as well as in the event of death, placement under guardianship or if he otherwise takes over the management or direction of loses its company, products or part thereof, the buyer is legally in default and any claim that Car Interface has or acquires is immediately due and payable without any notice of default being required.
  2. In cases mentioned under 1, Car Interface has the right, without any notice of default, to suspend further execution of the agreement or to dissolve it in whole or in part or to make use of the provisions of Article 11.
  3. Car Interface is at all times entitled to claim damages from the buyer and to take back the delivered products.
  4. If the buyer wishes to terminate the agreement, he will at all times first give Car Interface written notice of default and grant it a reasonable period to fulfill its obligations or to remedy shortcomings. The buyer must accurately describe shortcomings in writing.
  5. The buyer has no right to dissolve the agreement in whole or in part or to suspend his obligations if he himself has already failed to fulfill his obligations.
  6. In the event of partial dissolution, the buyer cannot claim reversal of services already performed by Car Interface, and Car Interface is fully entitled to payment for the services already performed by it.
  7. With regard to the Distance Selling Act, private customers may use a legally regulated cooling-off period of 7 working days to return unused products purchased in impeccable salable condition. The full purchase amount will then be refunded by Car Interface.



Article 15: Complaints procedure


  1. Car Interface has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted fully and clearly described to Car Interface within 7 days after the consumer has discovered the defects.
  3. Complaints submitted to Car Interface will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Car Interface will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
  5. In case of complaints, a consumer should first contact Car Interface. For complaints that cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur ( www.webwinkelkeur.nl ), which will mediate free of charge. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform ( http://ec.europa.eu/odr ).
  6. A complaint does not suspend Car Interface's obligations, unless Car Interface indicates otherwise in writing.
  7. If a complaint is found to be justified by Car Interface, Car Interface will, at its option, replace or repair the delivered products free of charge.


Article 16: Disputes

  1. Agreements between Car Interface and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.
  2. The Vienna Sales Convention does not apply.